Collecting data for Common Intake issues

Merative ™ Social Program Management is now Cúram™ by Merative

Collecting data for Cúram – Common Intake issues

Question & Answer

Question

What information should be collected to help with diagnosing Cúram Common Intake issues?

Answer

In order to be better able to investigate issues relating to Cúram Common Intake, the following information should be provided:

• Configuration data that was set up in the administration application such as application case, program configuration, and evidence broker configuration.
• The value of system property “curam.intake.use.resilience”. This property is applicable for V6.0.5.5 onwards.
• Relevant application server logs. The relevant stack trace from the application server should be provided.
• If applicable, a screen shot of the issue should be provided.
• If the reported problem is related to performance, see the following tech notes for the appropriate data collection:

Collecting data for performance issues

Collecting data using JMX statistics

Collecting data for batch performance issues

Collecting data for Oracle database performance issues

Collecting data for WebLogic performance issues

Collecting data for Java performance issues

Collecting data for DB2 performance issues

Collecting data for WebSphere performance issues

Collecting data for client performance issues