Collecting data for Common Intake issues
Collecting data for Merative ™ Social Program Management – Common Intake issues
Question & Answer
Question
What information should be collected to help with diagnosing Merative Social Program Management Common Intake issues?
Answer
In order to be better able to investigate issues relating to Merative Social Program Management Common Intake, the following information should be provided:
- Configuration data that was set up in the administration application such as application case, program configuration, and evidence broker configuration.
- The value of system property “curam.intake.use.resilience”. This property is applicable for V6.0.5.5 onwards.
- Relevant application server logs. The relevant stack trace from the application server should be provided.
- If applicable, a screen shot of the issue should be provided.
- If the reported problem is related to performance, see the following tech notes for the appropriate data collection:
Collecting data for performance issues
Collecting data using JMX statistics
Collecting data for batch performance issues
Collecting data for Oracle database performance issues
Collecting data for WebLogic performance issues
Collecting data for Java performance issues
Collecting data for DB2 performance issues
Collecting data for WebSphere performance issues
Collecting data for client performance issues