Collecting data for Common Intake issues

 

 

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Collecting data for Cúram™ by Merative – Common Intake issues

 

 

Question & Answer

 

 

Question

 

What information should be collected to help with diagnosing Cúram Common Intake issues?

 

 

Answer

 

In order to be better able to investigate issues relating to  Cúram Common Intake, the following information should be provided:

 

  • Configuration data that was set up in the administration application such as application case, program configuration, and evidence broker configuration.
  • The value of system property “curam.intake.use.resilience”. This property is applicable for V6.0.5.5 onwards.
  • Relevant application server logs. The relevant stack trace from the application server should be provided.
  • If applicable, a screen shot of the issue should be provided.
  • If the reported problem is related to performance, see the following tech notes for the appropriate data collection:

 

Collecting data for performance issues

 

Collecting data using JMX statistics

 

Collecting data for batch performance issues

 

Collecting data for Oracle database performance issues

 

Collecting data for WebLogic performance issues

 

Collecting data for Java performance issues

 

Collecting data for DB2 performance issues

 

Collecting data for WebSphere performance issues

 

Collecting data for client performance issues

 

Document Information

 

More support for:

Cúram

 

 

Software version:

All Version(s)

 

 

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows, z/OS

 

 

Modified date:

30 July 2018