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The Merative Product Support Portal is a communication tool and information resource for Merative customers.
Merative Product Support Portal
The Merative Product Support Portal is available 24 hours a day, 7 days a week to perform the following tasks:
- Submit Product Support issues or questions.
 - Review and update the status of support issues.
 - Communicate more effectively with Product Support.
 - Find product information and updates.
 - Find Solutions to common product issues using the Knowledge Base.
 - Maintain your personal contact information such as phone number, mailing address, and email address.
 - Access time-sensitive information via Product Bulletins.
 
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Email us
Hours of operation
Monday – Friday
8:00 a.m. - 8:00 p.m. EST/EDT
Excluding Merative Holidays
Products in this offering include:
- Account Group Insights
 - Advantage Suite
 - Benefits Mentor
 - Benefit Modeler
 - CareAnalyzer/HEDIS
 - Flexible Analytics
 - Health Insights 6.x
 - Health Insights Dashboards
 - Health Insights Explorer
 - Treatment Cost Calculator