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    Micromedex product support

    Resources for users and administrators

    IMG-Micromedex-Web-Lead-22-1104x552

    Hours of operation

     

    The Merative Product Support Portal is a communication tool and information resource for Merative customers. The Merative Product Support Portal is available 24 hours a day, 7 days a week

     

    Global

    24 Hours a day / 7 days a week

     

    Available tasks

    • Submit Product Support issues or questions.
    • Review and update the status of support issues.
    • Communicate more effectively with Product Support.
    • Find product information and updates.
    • Find solutions to common product issues with the Knowledge Base.
    • Maintain your personal contact information, such as phone number, mailing address, and email address.
    • Access time-sensitive information via Product Bulletins.

     

    Call us

     US toll free number (877) 843-6796

      Long distance +1-734-768-1510

    State the Micromedex Product Name or select Option 3 from the provided Phone Tree list.

     

    Open a case

    Fill out the support request form

    Standard business hours are 8:00 AM to 8:00 PM EST, Monday to Friday, excluding Merative Holidays.
     
    Access the same support request form for OrbitalRX and DynaMedex.

    Products in this offering


    • CareNotes
    • DynaMedex
    • DRUGDEX® System
    • Formulary Advisor®
    • Micromedex
    • NeoFax
    • OrbitalRX
    • POISINDEX®
    • RED BOOK®
    • UltiMedex®

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