OrbitalRX and Dynamedex Product Support
Resources for users and administrators
Contact Information
The Merative Product Support Portal is a communication tool and information resource for Merative customers. The Merative Product Support Portal is available 24 hours a day, 7 days a week
North America & Europe
24 Hours a day / 7 days a week
Available tasks
- Submit Product Support issues or questions.
- Review and update the status of support issues.
- Communicate more effectively with Product Support.
- Find product information and updates.
- Find Solutions to common product issues using the Knowledge Base.
- Maintain you personal contact information such as phone number, mailing address, and e-mail address.
- Access time-sensitive information via Product Bulletins.
Call us
Note: State the Product Name or select Option 3 from the provided Phone Tree list.
Open a case
Fill out the support request form
Standard business hours are 8:00 AM to 8:00 PM EST, Monday to Friday, excluding Merative Holidays.
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Hours of Operation
- Micromedex Support is available 24/7.
- Standard business hours are 8:00 AM to 8:00 PM EST, Monday through Friday.
- Excluding Merative Holidays