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    OrbitalRX and DynaMedex Product Support

    Resources for users and administrators

    IMG-Micromedex-Web-Lead-22-1104x552

    Contact Information

     

    The Merative Product Support Portal is a communication tool and information resource for Merative customers. The Merative Product Support Portal is available 24 hours a day, 7 days a week

     

    North America & Europe

     24 Hours a day / 7 days a week

     

    Available tasks

    • Submit Product Support issues or questions.
    • Review and update the status of support issues.
    • Communicate more effectively with Product Support.
    • Find product information and updates.
    • Find Solutions to common product issues using the Knowledge Base.
    • Maintain you personal contact information such as phone number, mailing address, and e-mail address.
    • Access time-sensitive information via Product Bulletins.

     

    Call us

     (877) 843-6796

    Note: State the Product Name or select Option 3 from the provided Phone Tree list.

     

    Open a case

     Fill out the support request form

    Standard business hours are 8:00 AM to 8:00 PM EST, Monday to Friday, excluding Merative Holidays.

    Hours of Operation


    • Micromedex Support is available 24/7.
    • Standard business hours are 8:00 AM to 8:00 PM EST, Monday through Friday.
    • Excluding Merative Holidays