CITIZEN ENGAGEMENT

Reimagine how clients engage with government agencies

Support screening, benefits applications, self-service, and communication with a responsive, dynamic front end.

Spotlight

Employment and Social Development Canada (ESDC) is using the Cúram platform to modernize the delivery of Old Age Security (OAS) benefits for millions of Canadians. Read more.

OVERVIEW

Modernize access to health and human services

With Cúram, individuals can more intuitively apply for benefits, understand their eligibility, find their payments, and more. Agencies can innovate access to benefits and services through a user-friendly front door as a first step in modernizing the end-to-end delivery of benefits.

Speed to value

Pre-built, easily configured screening and application questionnaires for government services, health and benefit programs
Designed for integration, Cúram's client portal can be implemented in weeks rather than months

Efficient, human-centered experiences

Mobile-friendly portal, accessible from any device, anywhere, at any time
Experiences designed with input from clients and agencies
An easy-to-use platform built with industry accessibility standards that allow agencies to engage with all clients

Effectively connect agencies and those in need

Find, screen, and apply for benefits and services
Encourage a two-way information exchange between agencies and clients, leading to quicker response times and more up-to-date information

Secure and accessible public portals

Cúram delivers screening, application, and account management features to securely engage with your clients 24/7.

Help clients access the benefits and services they need

The world of benefits can be challenging. Our solution helps individuals easily screen themselves and understand the supports that are available to them.

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Engage with your clients through their secure account

Clients now have easy access to view their benefit status and payment details, interact with your agency, and more at their convenience.

Designed to help you align with industry standards

At Cúram we are designed to address your current technology needs, but with a focus on the future. For example, we boast a AA rating and mobile-first inclusive design that meets the high accessibility standards outlined in the Section 508/WCAG guidelines.

Security, performance, and scalability

Built on a code stack of Java, ReactJS, and JavaScript, Cúram’s robust, scalable performance has been validated by the many large and complex health and human services implementations live today.

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“Our investment in ACCESS HRA allowed us to pivot very quickly during the pandemic to make more services available. We turned on cash assistance in two weeks, and we went from 10% to 90% of benefits applications completed online. Because of the Merative tool we’re better able to serve New Yorkers in their time of need.”

Rebecca Kircheimer
Interim Deputy Commissioners, NYC Human Resources Administration

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Frequently Asked Questions

What is the Cúram Citizen Engagement Solution?

Cúram Citizen Engagement provides secure, digital tools and responsive portal experiences that enable individuals and families to interact with government agencies online, including applying for programs, managing information, and tracking case status. Our portals can be accessed on any device at any time, enabling clients to interact with agencies without the need to download a separate app.

How does Cúram improve communication between agencies and citizens?

Cúram enables timely, two‑way communication through digital messages, notifications, and self‑service updates, reducing delays and improving account transparency.

What are the benefits of using Cúram for citizen engagement?

Clients can access their benefit and account information 24/7, without being dependent on office hours which may not suit their busy schedules. This leads to better satisfaction and improved outcomes for themselves and their families. Increased visibility and communication can improve timeliness and processing timeframes, upon which agencies are measured. Agencies also improve program transparency, decrease data entry, and reduce call volumes that take up the valuable time of agency workers. This lets them focus on critical cases and tasks that require their care and expertise.

How does Cúram support digital self‑service for applicants and clients?

Cúram provides online portals where individuals can screen and apply for benefit programs; self-refer to community resources; understand and respond to agency communications; upload required documentation; and check application or benefit status at any time. They can also manage their profile and account details to provide updates to their personal information and respond to renewals and certifications to maintain their benefits over time.

Can Cúram support accessibility and multilingual requirements?

Yes. Cúram supports accessibility standards and provides multilingual capabilities to help agencies ensure equitable access across the diverse populations they serve.

How does Cúram support document submission and status tracking?

Applicants and clients can securely upload required documents, receive confirmation, and track progress in real time, reducing uncertainty and follow‑up inquiries. Submissions are integrated with Cúram workflows to allow for immediate automated processing, and escalation for review if submissions warrant (such as the submission of images that do not meet processing or quality thresholds).

How does Cúram integrate with other government systems?

Cúram is designed to integrate with other systems, allowing for real-time display and use of data as part of its portal experiences. It is prebuilt with adaptors to integrate with backend systems for eligibility, case management, and benefits through modern APIs and data exchanges, ensuring consistent and up‑to‑date information across systems. This allows our portals to be implemented with legacy systems, even when Cúram is not the agency’s case management solution.

What training is available for using the Citizen Engagement Solution?

Cúram offers product training and services for partners and agencies who wish to implement and manage Citizen Engagement and other Cúram solutions.  Additionally, Cúram provides services, tools and features to support implementation-specific, role‑based training, user documentation, and  support to help agencies successfully launch and manage public‑facing digital services and experiences.

How have government agencies used Cúram Citizen Engagement to improve service delivery?

Almost every Cúram implementation utilizes public or client facing portals to improve service delivery. For example, agencies such as Clark County and New York City have used Cúram Citizen Engagement to deliver digital services at scale, enabling online applications, document uploads, and real‑time status updates. This has reduced call volumes, sped processing during peak demand, and improved access and transparency for residents.

RESOURCES

CASE STUDY

Preventing Homelessness

Discover how one Nevada county kept nearly 250,000 people in their homes during an economic downturn.

SOLUTION BRIEF

Citizen Engagement

See how to deliver client-centric digital services in weeks instead of months - even during a crisis.

CASE STUDY

Improving the process of applying for supplemental food assistance

Read how New York City is putting citizens' needs first and simplifying their service delivery.

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Let’s transform the delivery of your government social services

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