Transform the delivery of government social services

What is Cúram?

Cúram is a purpose‑built health and human services platform that helps government agencies manage programs more effectively by supporting agency operations, empowering caseworkers, and improving how citizens access services. 

How does Cúram support health and human services?

Cúram supports end‑to‑end service delivery by bringing together integrated eligibility and enrollment, child welfare, citizen engagement, and coordinated health and social outcomes into a single, unified platform. 

What are the benefits of using Cúram?

Cúram delivers long‑term value through a purpose‑built platform designed specifically for health and human services. Agencies benefit from proven, scalable technology that adapts to policy and program change, supports innovation over time, and reduces delivery and operational risk. With configurable capabilities and deep HHS expertise, Cúram helps agencies modernize service delivery with confidence today and into the future.

What are the key features of Cúram's platform?

Cúram’s platform includes a purpose‑built health and human services data model, configurable rules and evidence, workflow and task management, citizen and worker portals, verification and document management, provider and outcome management, analytics and reporting, and robust integration capabilities. Together, these features support complex programs, adapt to policy change, and scale across agencies and jurisdictions. 

What programs does Cúram support? 

Cúram is designed with core capabilities common to all social service programs, with the flexibility to configure and extend those capabilities to meet local, regional, and national requirements. As a result, Cúram supports a wide range of programs across health and human services, including income and employment assistance, health coverage and social benefits, early intervention and disability services, housing and energy assistance, disaster and emergency relief, and more. Some examples include Medicaid, SNAP, TANF, disaster assistance, and more.

How is Cúram different from a Customer Relationship Management (CRM) software?

CRM systems are designed for sales and customer interactions, not for how health and human services programs actually operate. Cúram is built specifically for health and human services, with a participant‑centered data model that natively supports households, eligibility, evidence, benefits, services, providers, payments, and privacy‑governed data sharing without forcing HHS programs into generic customer structures. 

Does Cúram support agencies in meeting HR1/OB3 requirements?

Yes. Cúram supports HR1 requirements through the Cúram HR1 Community Engagement cartridge, which delivers pre‑built, federal‑policy‑aligned rules and evidence to help states implement Community Engagement quickly and with confidence.

Does Cúram support Early Intervention (EI) programs?

Yes. Cúram supports Early Intervention programs with a configurable, provider‑based platform that manages referrals, evaluations, eligibility, service delivery, and exits from referral through closure. It includes pre‑built workflows, provider and multidisciplinary team coordination, federally aligned reporting (IDEA Section 618), and a secure family portal for status updates, document upload, and ongoing engagement. 

How does Cúram integrate with cloud services? 

Cúram is a configurable product that agencies and system integrators can extend to meet the needs of administrators, IT, caseworkers, and residents. It supports flexible deployment—on‑premises, in data centers, or in the cloud of your choice. Cúram enables agencies to adopt cloud capabilities at their own pace, with full control and a focus on reducing costs. Read more in our cloud white paper.  

What useability and accessibility standards is Cúram compliant with?

Cúram is compliant with the following accessibility guidelines and standards: 

• W3C Web Content Accessibility Guidelines (WCAG) 2.1 – level A & AA 

• Revised Section 508 of the US Rehabilitation Act 

• EN 301 549 

Where is Cúram currently being used? 

Cúram is trusted by governments in 12 countries and jurisdictions, supporting over 187 million people annually. In the United States, Cúram is used by many states and large local agencies, including Minnesota, New York City, and Clark County. Cúram also supports national programs such as Canada and Scotland to deliver large‑scale social services.

What is Cúram’s approach to artificial intelligence (AI)?

Cúram’s approach to AI is focused on improving service delivery, reducing administrative burden, and supporting better decision‑making for agencies, caseworkers, and citizens. Cúram has started using AI internally in some development work and is exploring use cases such as AI-powered configuration, automating document processing, supporting analytics, and enhancing citizen engagement. To learn more about Cúram’s AI strategy and how AI is being applied responsibly in government, see our AI white paper.