Merge services and support for imaging organizations
A trusted transformation partner for your imaging technology journey.
Expert implementation and support tailored to you
Whether you’re managing a busy imaging department or leading technical operations, Merge tailors our imaging services to seamlessly integrate with your operations.
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Professional Services
Professional Services
Merge works closely with your physicians and IT teams to optimize imaging workflows, enhance diagnostic efficiency, and ensure seamless system integration, so that every step aligns with your goals.
Experienced engineers, clinical application consultants and program managers bring years of specialized experience to provide a portfolio-level view across all your projects, offering insights and strategic guidance to maintain timely progress.
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Implementation and onboarding
Implementation and onboarding
Merge brings industry knowledge to each implementation, working with your clinical and technical staff for smooth deployments: system configuration, secure data migration, seamless integration with EHR and PACS environments, and minimal disruption to patient care. Collaborative project management solutions ensure transparency and real-time updates during implementations.
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Training
Training
Merge training programs are tailored to the unique needs of clinical users and IT professionals. From live sessions to on-demand resources, your teams will gain the skills and confidence to maximize your system’s imaging capabilities from day one.
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Around-the-clock support
Around-the-clock support
Responsive, 24/7 expert-level support engineers resolve issues quickly, provide ongoing guidance, and ensure your systems are reliable, up-to-date, and optimized for clinical performance.
- Direct access: We do not use operators or do triage. Every call or voicemail will connect you to a live, skilled engineer who is dedicated to your product.
- Proactive problem-solving: From system monitoring to case resolutions, we focus on reducing repeat issues and avoiding downtime.
- Flexible support options: Customized offerings, including Gold Support packages, provide added benefits like inclusive upgrades, onsite consultations, and tailored alerts.
Professional Services
Merge works closely with your physicians and IT teams to optimize imaging workflows, enhance diagnostic efficiency, and ensure seamless system integration, so that every step aligns with your goals.
Experienced engineers, clinical application consultants and program managers bring years of specialized experience to provide a portfolio-level view across all your projects, offering insights and strategic guidance to maintain timely progress.
Implementation and onboarding
Merge brings industry knowledge to each implementation, working with your clinical and technical staff for smooth deployments: system configuration, secure data migration, seamless integration with EHR and PACS environments, and minimal disruption to patient care. Collaborative project management solutions ensure transparency and real-time updates during implementations.
Training
Merge training programs are tailored to the unique needs of clinical users and IT professionals. From live sessions to on-demand resources, your teams will gain the skills and confidence to maximize your system’s imaging capabilities from day one.
Around-the-clock support
Responsive, 24/7 expert-level support engineers resolve issues quickly, provide ongoing guidance, and ensure your systems are reliable, up-to-date, and optimized for clinical performance.
- Direct access: We do not use operators or do triage. Every call or voicemail will connect you to a live, skilled engineer who is dedicated to your product.
- Proactive problem-solving: From system monitoring to case resolutions, we focus on reducing repeat issues and avoiding downtime.
- Flexible support options: Customized offerings, including Gold Support packages, provide added benefits like inclusive upgrades, onsite consultations, and tailored alerts.
The Merge Difference
Commitment to your success and long-term impact
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Trusted advisors: Our team provides guidance to help you achieve your goals, even when it means having tough conversations when needed.
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Proven expertise: With decades of experience, we’ll help you transition to the cloud or implement solutions to meet your specific needs.
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Patient-focused: Every recommendation prioritizes the patient at the end of your imaging process.
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Experienced support teams: Merge experts can boast an average track record of 10+ years with Merge solutions, providing reliable and consistent help, whether on-site or remotely.
The proof
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High customer satisfaction: Clients consistently highlight our expertise and commitment to long-term success; many relationships exceed 15 years.
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Experienced team: We enjoy a high retention rate among our support engineers, who average 10+ years of tenure working with Merge clients.
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Proactive solutions: >2,000 customer alerts per month are proactively worked by members of the team. We receive over 40,000 alerts per month, but most auto-resolve with help from our monitoring teams to prevent downtime.
Optimize your imaging operations
Partner with Merge to ensure your imaging solutions are implemented and supported flawlessly, providing confidence to your clinicians and technical teams.
