OrbitalRX and Dynamedex Product Support

Contact Information


Merative Product Support Portal:




The Merative Product Support Portal is a communication tool and information resource for customers of Merative. The Merative Product Support Portal may be accessed 24 hours a day, 7 days a week to perform the following tasks:


  • Submit Product Support issues or questions.
  • Review and update the status of support issues.
  • Communicate more effectively with Product Support.
  • Find product information and updates.
  • Find Solutions to common product issues using the Knowledge Base.
  • Maintain you personal contact information such as phone number, mailing address, and e-mail address.
  • Access time-sensitive information via Product Bulletins.




(877) 843-6796


Note: State the Product Name or select Option 3 from the provided Phone Tree list.


Web form:


Micromedex Support Request Form



Hours of Operation


Micromedex Support is available 24/7.


Standard business hours are 8:00 AM to 8:00 PM EST, Monday through Friday.


Excluding Merative Holidays