Collecting data for Archiving isssues

Merative ™ Social Program Management is now Cúram ™ by Merative™

Collecting data for Merative™ Social Program Management Archiving issues

Question & Answer


What information should be collected to help diagnose issues with Merative Social Program Management Archiving?


Firstly, the information requested on the Must Gather landing page should always be provided.

In addition to this, the following information is also required when reporting Merative Social Program Management Archiving issues:



In addition to the above, below are links to a number of Collecting Data documents, which could assist Merative Support with the investigation of your issue. Please view the Collecting Data documents and see if one matches your symptom or the part of the product with which you are experiencing problems. Follow the instructions in the associated Collecting Data document and provide the necessary information to Merative Support.

Collecting Data for InfoSphere Optim solutions and products.

Document Information

More support for:
Merative Social Program Management

Software version:

Operating system(s):
AIX, HP-UX, Linux, Solaris, Windows, z/OS

Modified date:
17 June 2018