Micromedex Product Support

Contact information


The Merative Product Support Portal is a communication tool and information resource for Merative customers.

The Merative Product Support Portal is available 24 hours a day, 7 days a week to perform the following tasks:


  • Submit Product Support issues or questions.
  • Review and update the status of support issues.
  • Communicate more effectively with Product Support.
  • Find product information and updates.
  • Find solutions to common product issues with the Knowledge Base.
  • Maintain your personal contact information, such as phone number, mailing address, and email address.
  • Access time-sensitive information via Product Bulletins.


Telephone: (877) 843-6796

State the Micromedex Product Name or select Option 4 from the provided Phone Tree list.


Web formMicromedex Support Request Form


Hours of operation


Micromedex Support is available 24/7.


Standard business hours are 8:00 AM to 8:00 PM EST, Monday to Friday, excluding Merative Holidays.


Products in this offering include:


  • CareNotes
  • Dynamedex
  • DRUGDEX(R) System
  • Formulary Advisor®
  • Micromedex
  • NeoFax
  • OrbitalRX
  • UltiMedex®