Collecting data for client performance issues

Merative ™ Social Program Management is now Cúram ™ by Merative™

Collecting data for Merative ™ Social Program Management client performance issues

Question & Answer

Question

What information should be collected for client performance issues, including blank/white screens as well as hanging application buttons and menus reported in Merative Social Program Management ?

Answer

Please describe how the UI and the browser are used by your users.

More specifically, do they do the following actions weekly, multiple times weekly, daily or multiple times daily?

-How often do they close tabs?

-How often do they use the browser refresh button on Merative Social Program Management?

-How often do they logout?

-How often do they close the browser?

IE:-

Follow Microsoft's own instructions and take "snapshots" where above we mentioned taking memory readings. Typically you can only take 5-10 before IE becomes unusable.

See <u>Diagnosing memory problems in your webpages</u> for further details on how to achieve this.

Chrome:-

As with IE , take snapshots rather than (or as well as) memory readings.

See <u>How to Record Heap Snapshots</u> for further details on how to achieve this.

Document Information

More support for:
Merative Social Program Management

Software version:
All Version(s)

Operating system(s):
AIX, HP-UX, Linux, Solaris, Windows, z/OS

Modified date:
17 June 2018