Health Insights Product Support

Contact information

 

The Merative Product Support Portal is a communication tool and information resource for Merative customers.

 

https://www.ibm.com/support/pages/node/6210395

 

The Merative Product Support Portal is available 24 hours a day, 7 days a week to perform the following tasks:

 

  • Submit Product Support issues or questions.
  • Review and update the status of support issues.
  • Communicate more effectively with Product Support.
  • Find product information and updates.
  • Find Solutions to common product issues using the Knowledge Base.
  • Maintain your personal contact information such as phone number, mailing address, and email address.
  • Access time-sensitive information via Product Bulletins.

 

Telephone: (877) 843-6796

State the name of the Product or select the Product from the provided Phone Tree list.

 

Email: productsupport@merative.com

 

 

Hours of operation

 

Monday - Friday

8:00 a.m. - 8:00 p.m. EST/EDT

Excluding Merative Holidays

 

Products in this offering include:

 

  • Account Group Insights
  • Advantage Suite
  • Annotator for Clinical Data Container Edition
  • Benefits Mentor
  • Benefit Modeler
  • CareAnalyzer/HEDIS
  • Flexible Analytics
  • Health Insights Dashboards
  • Health Insights Explorer
  • Health Interoperability
  • Treatment Cost Calculator