Health Insights Product Support

Contact information


The Merative Product Support Portal is a communication tool and information resource for Merative customers.


Merative Product Support Portal:


The Merative Product Support Portal is available 24 hours a day, 7 days a week to perform the following tasks:


  • Submit Product Support issues or questions.
  • Review and update the status of support issues.
  • Communicate more effectively with Product Support.
  • Find product information and updates.
  • Find Solutions to common product issues using the Knowledge Base.
  • Maintain your personal contact information such as phone number, mailing address, and email address.
  • Access time-sensitive information via Product Bulletins.


Telephone: (877) 843-6796

State the name of the Product or select the Product from the provided Phone Tree list.





Hours of operation


Monday - Friday

8:00 a.m. - 8:00 p.m. EST/EDT

Excluding Merative Holidays


Products in this offering include:


  • Account Group Insights
  • Advantage Suite
  • Annotator for Clinical Data Container Edition
  • Benefits Mentor
  • Benefit Modeler
  • CareAnalyzer/HEDIS
  • Flexible Analytics
  • Health Insights Dashboards
  • Health Insights Explorer
  • Treatment Cost Calculator