SOCIAL PROGRAM MANAGEMENT

Transform the delivery of government social services

Deliver on your promise to help people live fuller lives with social service solutions.

Transform the delivery of government social services

Social program management is about putting people first

Adapt to the changing needs of those you serve with flexible social program management software.

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Platforms made for governments

Validated by 30+ years of global government experience 

  • Streamlines multi-program eligibility, enrollment and administration
  • Includes end-to-end business processes specific to government requirements
  • Provides flexibility to create new programs that target at-risk populations
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Software with person-centered design

Simplifies how at-risk populations connect with programs and services – and how your staff administer them

  • Built on human-centered design principles
  • Incorporates ongoing feedback from formal user groups
  • Drives customer satisfaction with continual quality improvement
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Tools with low-code implementation

Enables agencies to test solutions and solve problems in real-time

  • Offers fast deployment with intuitive software
  • Includes no-code administration suite
  • Frees IT departments to tackle more complicated tasks

30+

YEARS EXPERIENCE

More than 30 years of experience delivering trusted social program management solutions to global governments

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Accelerate your social program management with ready-to-use tools

8 Service areas

  • Social assistance
  • Employment
  • Child welfare
  • Disability management
  • Pensions
  • Public health
  • Integrated care management

11 Pre-built application modules

  • Universal access
  • Verification
  • Social enterprise collaboration
  • Provider management
  • Life event management
  • Child welfare
  • Appeals
  • Evidence broker
  • Outcome management
  • Income support
  • Income support for medical assistance
Social Program Management software dashboard

KEY BENEFITS

We understand and design for what health and human services professionals need

  • 45+ proven integrations

  • 19 prebuilt workflows

  • Rapid deployment

  • 160+ prebuilt APIs 

Transform service delivery

Increase access to benefits and improve service delivery with virtual assistants and mobile-first design

Amplify the impact of your employees

Give your employees more time to serve those in need by automating repetitive, burdensome tasks and streamlining eligibility processes

Improve long-term outcomes

Unlock data from multiple systems and partners to create individual, whole-person care plans


Are your government social services human-centered, accessible and digital-first?

Incorporates deep health and human services expertise

  • Accelerates implementation and a quick return on value

  • Improves access to data and insights with family-centric data model 

  • Reduces need for customization thanks to expert-led planning

Puts people first

  • Simplifies navigation with chatbots and AI

  • Uses caseworkers’ and citizens’ time effectively 

  • Mobile-first design with full functionality across devices 

Provides intelligent integrated care management

  • Enhances collaboration to improve individual outcomes

  • Improves data sharing across departments and organizations

  • Creates smooth pathways to move people through care services 

Allows for incremental modernization 

  • Reduces technical risk

  • Controls project costs and upgrade support

  • Avoids vendor lock in

Keeps up with changing benefits mandates

  • Handles complex legal and financial requirements such as Title IV-E 

  • Documents services to beneficiaries across multiple programs

  • Simplifies eligibility determination and unintended case closings 

SERVICES

Benefit from our deep expertise and decades of experience

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Consult

Before we talk technology, we first listen. We lead personalized design-thinking workshops with your agency, team and users to understand your pain points and learn where you can streamline workflows. Your insights inform our build.

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Support

From day one, you have a team of world-class experts on hand to ensure you reach your goals. From coding to security to data integration and the right design elements for your client-facing portal, our expertise is yours.

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Grow

Our relationship with your organization is ongoing. Need help scaling up? Interested in Merative hosting your program? We’re here to support you and enable your team to meet new challenges and better serve people.


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USERS

 

Modern, individualized experiences for all

Individuals

 

Provides multiple methods to access government benefits. Supported by AI, chatbots, mobile optimization, and digital interfaces designed by real users.

 

 

IT departments

 

Reduces the burden on development teams with configurable systems for specific requirements. Provides support if agencies need more time to upgrade.

Caseworkers and care teams 

 

Captures information in clear workflows that help caseworkers be more effective and efficient with case management.

“Our investment in ACCESS HRA allowed us to pivot very quickly during the pandemic to make more services available. We turned on cash assistance in two weeks, and we went from 10% to 90% of benefits applications completed online. Because of the Merative tool we’re better able to serve New Yorkers in their time of need."

Rebecca Kircheimer, Interim Deputy Commissioner, NYC Human Resources Administration

“The huge take-up of this new benefit in its first three months highlights just what can be achieved when you design a service with the people who will actually use it.”

Shirley-Anne Somerville, Cabinet Secretary, Social Security Scotland

“We were able to stand up a new system in 15 weeks in order to process 3.7 million unemployment insurance benefit applications. That would have taken us 12-24 months in our legacy systems.”

Tammy Belanger, Assistant Deputy Minister and Business Change Authority, Employment and Social Development Canada

Awards & recognition

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The Financial Times Intelligent Business Award for Public Sector

Sonoma County, California

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National Association of Counties Achievement Award 

Sonoma County, California

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The Management Consultancies Association Award

The Scottish Government

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IDC Government Insights Smart Cities North America Award

Clark County, Nevada

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APHSA ISM Best Technology Award

New York City Human Resources Administration 

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Center for Digital Governance Best Mobile/Digital Award

New York City Department of Social Services

CONFIGURABLE AND FLEXIBLE

Buy the modules you need. Deploy how you want.

*Not all Merative products are available in all jurisdictions in which Merative operates

  • On prem

  • Cloud

  • SaaS

64m

Serves 64 million people annually

970+

Supports 970+ global government programs

280k

Used by more than 280,000 caseworkers worldwide

Ready to talk?

Let’s transform the delivery of your government social services