White Paper
Customer experience (CX) in Government: A customer-centric approach to social security
Many government agencies are embarking on social security transformation journeys, often with common goals: harnessing data to drive effectiveness, improving customer experience (CX), and providing a safety net for citizens navigating life’s changing circumstances. This paper examines the essential components of social security transformation and outlines a framework for success by placing the individual customer at the core of service delivery.
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