Ready for a new era of casework? Say hello to Cúram Action View - the feature designed to streamline, simplify, and supercharge the way agencies serve their communities. With a general release targeted for June 2026 and an early adopter blazing the trail prior to general launch, Action View isn’t just a new feature - it’s a game changer.
The results are in: caseworkers see more and do more - faster
Cúram Action View puts the tools caseworkers need front and center. Everything from client updates to household details, eligibility, and critical actions is now just a click away.
And the early numbers? They’re impressive. Early testing shows productivity gains of up to 80% across major workflows. That’s right - the tasks caseworkers do every single day, like income changes and eligibility queries, are getting done in record time.
But the most compelling proof comes from the people using it. Caseworkers testing Action View have said:
“This is a game changer.”
One user described the practical impact, saying:
“I would use this on every call – it would be my starting point.”
And as another caseworker summed up:
“When I’m asked why something happened, I would see it here in the order it happened so I could answer the client more clearly. Currently I have to go to many sources to find answers. It will be great to have it consolidated.”
AI-ready, future-proof
Action View isn’t just streamlining today’s work; it’s built for tomorrow. Its AI-ready framework means it’s primed for smart features like instant client summaries and guided next steps. Personalized insights, automated recommendations, and even conversational support are all at your fingertips - helping agencies get sharper, faster, and more responsive with every click. Our team is actively collaborating with clients to incorporate AI capabilities that support real business use cases and follow the guidance agencies set for responsible use.
Shaped by real-world collaboration
Cúram Action View isn’t just built for agencies - it’s built with agencies. Throughout design and development, caseworker sponsor users have guided the work through ongoing sessions (both in-person and virtual) where our team observed real tasks, followed real workflows, and captured the details that matter in day‑to‑day casework. This hands‑on collaboration has shaped how every screen, action, and flow works.
The early adopter phase will add more insight as we continue to watch how caseworkers move through their cases and use that learning to refine the experience. These real situations help ensure Action View fits how casework is actually done.
By the time Action View becomes available to everyone, it will reflect extensive real‑world use, careful tuning, and clear alignment with caseworker needs.
Why agencies are taking note
- Single-click access: Cut the clutter - find actions, alerts, and key data in seconds, all in one workspace.
- Proven productivity: Early testing shows productivity gains of up to 80% across major workflows.
- Consistency for any team: Guided screens and standardized layouts keep every user on track and compliant, from new hires to seasoned pros.
- Custom-fit flexibility: Role-based screens mean every staff member - from intake to eligibility to caseworker - gets the view and workflow they need.
- AI-forward design: Future-forward design brings ongoing enhancements and smarter support features.
- Quick onboarding: An intuitive set-up gets new staff up to speed fast, cutting training time and boosting agency agility.
The countdown to June 2026
The countdown to June 2026 is underway. Action View continues to advance through steady releases, with new capabilities and refinements added each month leading up to launch. Early momentum is clear, and the vision is simple: meaningful productivity gains, smarter tools, and more time to truly help citizens.
Cúram Action View is turning the page on what’s possible in social program casework. Stay tuned for more updates, caseworker success stories, and a bold new way to serve.
