Policy for backporting fixes

Merative ™ Social Program Management is now Cúram ™ by Merative™

Merative ™ Social Program Management Policy for backporting fixes

Question & Answer


What is the policy for backporting fixes in Merative Social Program Management ?


Definition of a backport:

A fix which has been released and delivered that is now being requested on an earlier version of the product.

Supporting information required:

Before a backport could be considered the following information should be provided to Merative Support:

Criteria to be met:

Note: Meeting the criteria above does not mean a critical fix will be provided. It means that a critical fix request can be raised. The request will then be reviewed and assessed.

Declined Backport:

If the above Criteria are not met, the expectation should be that your backport request will be declined and you will receive a support case update similar to that below:

“A fix will not be provided as it does not meet the criteria per the Merative Social Program Management Policy for Backporting Fixes. It is not considered a critical business impact because it is a low priority fix that was provided <X months> ago giving the project more than adequate time to apply it into production.”

Accepted Backport:

If the above Criteria are met, then we will require the customer to agree to the following:

The fix can be provided on the customer's version <X> provided that the project provide an update on the support case containing the following information:

What happens when I request a critical fix?

Document Information

More support for:

Merative Social Program Management

Software version:

All Versions

Operating system(s):

Linux, Windows

Modified date:

26 February 2019