Cúram™ by Merative critical fix process

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Cúram critical fix request process

Question & Answer


What is the policy for requesting critical fixes in Cúram?


A fix for an acknowledged defect can be requested to address a critical customer issue where, due to project deadlines, it is not possible to wait for the next scheduled maintenance release.

Supporting information required:

Before a release could be considered the following information should be provided to Merative Support:

Criteria to be met:

Note: Meeting the criteria above does not mean a critical fix will be provided. Meeting the criteria means that a critical fix request can be raised. The request will then be reviewed and assessed.

Declined request:

If the above Criteria are not met, the expectation should be that your request will be declined and you will receive a support case update similar to that below:

“A fix will not be provided as it does not meet the critical fix request criteria for iFix releases. It is not considered a critical business impact. It will be considered for a future release.”

Accepted request:

If the above Criteria are met, then we will require the customer to agree to the following:

The fix can be provided on the customer's version <X> provided that the project give an update on the support case containing the following information:

If the above Criteria are met and where it has been agreed to deliver the fix in a test fix release, we will require the project to provide an update on the support case containing the following information:

What happens when I request a critical fix?

Document Information

More support for:


Software version:

All Versions

Operating system(s):

Linux, Windows

Modified date:

26 February 2019