Micromedex wins 2024 Black Book Market Research award, reinforcing a focus on client experience

Winning first place for Clinical Decision Support: Point of Care Clinical Reference as rated by clients in the 2024 Black Book survey puts a spotlight on Micromedex’s consistent client-centric approach

We are proud to announce that Micromedex has been ranked by users as number 1 for highest hospital user experience and clinician satisfaction in the 2024 survey from Black Book Research. Micromedex is the highest scoring resource in the client experience polls for the category of Clinical Decision Support: Point of Care Clinical Reference.

“Ranking first in our category in a user-driven award is an acknowledgement of the quality and consistency of Micromedex,” said Petra Schultz, PharmD, Editor in Chief at Micromedex. “Clinicians seek out clinically relevant robust evidence to support their critical decisions, and the Black Book ratings demonstrate Micromedex’s unwavering focus on what matters most to our clients.”

The editorial team has rigorous, evidence-based standards for Micromedex content and is always looking for ways to make sure the content is current, thorough and clear. And that’s why Micromedex received accreditation from NICE, the National Institute for Health and Care Excellence in the UK.

Black Book Research is an unbiased source of crowdsourced competitive intelligence, and IT buyer opinion mining serving the healthcare sector, and the 2024 survey results represent hospital technology rankings, as rated by industry clients.

Spotlight on user experience

Micromedex is dedicated to improving the product and helping healthcare professionals access the evidence-based information they rely upon to support their decision making. "Micromedex continuously seeks feedback on how to improve the user experience, with an immediate feedback button available throughout the product, end user research panels, an Advisory Council, and a quarterly user survey querying how we can improve. Getting to the right answer, quickly, is our ultimate goal," said Shar Jordan, Product Leader at Micromedex.

The recognition from the Black Book award further validates why clinicians in over 80 countries trust Micromedex.

“I love how user friendly the platform is,” said one client in response to Micromedex’s 2023 anonymous user survey. “It is simple yet informative. I am able to find all the information I need as a pharmacist at my fingertips with Micromedex.”

– Pharmacist, November 2023

“Micromedex is visually organized and easy to navigate,” said another client. “The visual ease makes my job easier. It is informative in a manner that makes me more confident as a nurse.”

– Nurse, August 2023

“It is easy to use, and information is accurate and quick to access,” said another client. “The Micromedex Assistant saves me so much brain power and time. Having everything at my fingertips is immensely important to my job and I literally use it all day, every day while I'm at work.”

– Clinician, August 2023

The Micromedex team is proud to offer a solution that users have ranked highest for hospital user experience and clinician satisfaction in the Black Book polls. The goal is to help the entire care team be more confident in their decisions, supporting the highest level of patient care.

Black Book methodology

The 2024 Black Book client experience polls ranked the highest-scoring hospital IT and support suppliers from 14,144 valid respondents, with Micromedex awarded first among 15 other clinical decision support systems. Ballot results are gathered on 18 performance areas of operational excellence. Audits are performed on each data set by a Black Book executive and at least two other external reviewers, to verify completeness, accuracy and validity while keeping the client company anonymous.

Read more about the methodology and view the complete list of hospital IT and services ranking data from Black Book.

An additional win

Over the last 4 years, clinicians have been benefitting from DynaMedex, the evidence-based resource that combines the power of two award-winning disease and drug solution suites — DynaMed and Micromedex — into one seamless experience. Already, clinicians across the continuum of care are recognizing the value of this combined resource, rating DynaMedex in the top ten solutions in the 2024 Black Book poll for Clinical Decision Support: Point of Care Clinical Reference.

Learn more about DynaMedex.