Other Product Support

Contact information


The Merative Product Support Portal is a communication tool and information resource for Merative customers.


Merative Product Support Portal: https://merative.my.site.com/mysupport/


The Merative Product Support Portal is available 24 hours a day, 7 days a week to perform the following tasks:


  • Submit Product Support issues or questions.
  • Review and update the status of support issues.
  • Communicate more effectively with Product Support.
  • Find product information and updates.
  • Find Solutions to common product issues using the Knowledge Base.
  • Maintain your personal contact information, such as phone number, mailing address, and email address.
  • Access time-sensitive information via Product Bulletins.


Telephone: (877) 843-6796

State the name of the Product or select the Product from the provided Phone Tree list.


Email: productsupport@merative.com



Hours of operation


Monday - Friday

8:00 a.m. - 8:00 p.m. EST/EDT

Excluding Merative Holidays


Other products list


  • Phytel


The Community allows clients to connect with other users, learn about new product features, and attend presentation from peers.