Health Insights product support

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Support Portal
Health Insights
Call (877) 843-6796
Health Insights


Contact information

The Merative Product Support Portal is a communication tool and information resource for Merative customers.

Merative Product Support Portal

Go to Merative support portal

The Merative Product Support Portal is available 24 hours a day, 7 days a week to perform the following tasks:

  • Submit Product Support issues or questions.
  • Review and update the status of support issues.
  • Communicate more effectively with Product Support.
  • Find product information and updates.
  • Find Solutions to common product issues using the Knowledge Base.
  • Maintain your personal contact information such as phone number, mailing address, and email address.
  • Access time-sensitive information via Product Bulletins.

Call us

(877) 843-6796

State the name of the Product or select the Product from the provided Phone Tree list.

Email us


Hours of operation

Monday – Friday
8:00 a.m. - 8:00 p.m. EST/EDT
Excluding Merative Holidays


Products in this offering include:

  • Account Group Insights
  • Advantage Suite
  • Annotator for Clinical Data Container Edition
  • Benefits Mentor
  • Benefit Modeler
  • CareAnalyzer/HEDIS
  • Flexible Analytics
  • Health Insights Dashboards
  • Health Insights Explorer
  • Treatment Cost Calculator

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