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    Truven product support

    Resources for users and administrators

    IMG-Truven-Web-Lead-16-1104x552

    Contact information

     

    The Merative Product Support Portal is a communication tool and information resource for Merative customers.

     

    Merative Product Support Portal

    Go to Merative support portal

     

    The Merative Product Support Portal is available 24 hours a day, 7 days a week to perform the following tasks:

    • Submit Product Support issues or questions.
    • Review and update the status of support issues.
    • Communicate more effectively with Product Support.
    • Find product information and updates.
    • Find Solutions to common product issues using the Knowledge Base.
    • Maintain your personal contact information such as phone number, mailing address, and email address.
    • Access time-sensitive information via Product Bulletins.

     

    Call us

     (877) 843-6796

     

    Email us

     [email protected]

     

     

    Hours of operation

     

    Monday – Friday
    8:00 a.m. - 8:00 p.m. EST/EDT
    Excluding Merative Holidays

    Products in this offering include:


    • Account Group Insights
    • Advantage Suite
    • Benefits Mentor
    • Benefit Modeler
    • CareAnalyzer/HEDIS
    • Flexible Analytics
    • Health Insights 6.x
    • Health Insights Dashboards
    • Health Insights Explorer
    • Treatment Cost Calculator
     

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