Health Insights product support
Resources for users and administrators
The Merative Product Support Portal is a communication tool and information resource for Merative customers.
Merative Product Support Portal
The Merative Product Support Portal is available 24 hours a day, 7 days a week to perform the following tasks:
- Submit Product Support issues or questions.
- Review and update the status of support issues.
- Communicate more effectively with Product Support.
- Find product information and updates.
- Find Solutions to common product issues using the Knowledge Base.
- Maintain your personal contact information such as phone number, mailing address, and email address.
- Access time-sensitive information via Product Bulletins.
State the name of the Product or select the Product from the provided Phone Tree list.
Hours of operation
Monday – Friday
8:00 a.m. - 8:00 p.m. EST/EDT
Excluding Merative Holidays
Products in this offering include:
- Account Group Insights
- Advantage Suite
- Annotator for Clinical Data Container Edition
- Benefits Mentor
- Benefit Modeler
- Flexible Analytics
- Health Insights Dashboards
- Health Insights Explorer
- Treatment Cost Calculator