Health and human services agencies are under increasing pressure to do more with limited resources. Caseloads are growing, expectations are rising, and caseworkers are asked to move quickly while maintaining accuracy and consistency. In this environment, efficiency is essential. That’s why we’re excited to launch Cúram Action View, a new module designed to help caseworkers save time, streamline workflows, and focus on the outcomes that matter most.
Reimagining casework for better outcomes
When a caseworker begins their work, they need quick access to a complete view of the person’s situation, such as active benefits, recent notes, household composition, application status, and pending actions. When that information is fragmented across screens or systems, it adds time to every interaction and increases the risk of missed details.
That’s where Cúram Action View steps in. By consolidating key information, caseworkers can immediately see what matters most and focus on the person they are supporting. This reduces time spent searching for information and helps ensure decisions are informed, consistent, and timely. Rising workloads, time constraints, and the need for quick, confident decision-making are why we created a solution that is not just a tool, but a trusted partner.
One connected view for faster, smarter casework
Cúram Action View brings together the information caseworkers rely on most in one easy-to-use, connected view:
- Application status and next steps
- Timelines of recent activity and communications
- Benefit and payment status across cases
- Relationships and household composition
- Quick actions for common tasks
It’s not just about what caseworkers can see, it’s about what they can do with that information. Action View allows them to act without leaving the page, whether they are updating details, resolving verification issues, recording notes, or progressing other work.
The impact has been significant:
Up to 80% productivity gains across major workflows
Built to support AI-enabled casework
Cúram Action View also provides the foundation for future growth. It merges information and actions into one streamlined experience, making it ready to support an agency's chosen use cases for AI-enabled casework such as:
- Assistive knowledge
- Contextual insights
- Decision support
- Agentic artificial intelligence (AI)
Cúram Action View offers a scalable path to implement AI-powered casework, building a solution for today’s needs that’s ready for tomorrow’s challenges.
Built with caseworkers, not just for them
Cúram Action View was created in partnership with more than 35 caseworkers and supervisors across 5 agencies, ensuring it reflects the realities of their work.
Through sponsor user and early adopter programs, we observed real workflows, tested concepts, and incorporated direct feedback into our design. Caseworkers told us what worked, what didn’t, and what they needed most.
Here’s what they had to say:
“This is a game changer.”
“Seeing the status instead of reading is huge.”
“Saves tons of time.”
“I would use this on every call, it would be my starting point.”
Their input shaped every decision, from how information is displayed to where actions are located. These conversations made it clear that creating solutions with the people who will use them is imperative, especially in health and human services. The result of this effort is a solution that caseworkers can rely on daily.
A new standard for casework
Cúram Action View is now generally available. It empowers caseworkers to start with the right context, act confidently, and complete work faster.
Caseworkers do vital, challenging work. Cúram Action View helps reduce friction and improve focus, so they can provide faster, more consistent support to the people who depend on them.
As agencies evolve, Cúram is designed to grow and adapt to meet changing needs. Let’s reimagine casework together. Contact us to learn more about Cúram Action View.