Merge Workflow Orchestrator 2.4 is a cloud-native imaging solution built to unify enterprise worklists and manage caseloads effectively across reading teams. This latest version includes:
We are delighted to announce the newest version of Merge Workflow Orchestrator, the cloud-native imaging solution designed to unify all worklists across the health enterprise, streamline clinical workflows, and conquer caseload backlogs. Its unique AI-powered assignment engine can distribute cases up to 34% more equitably across reading teams.
Merge Workflow Orchestrator version 2.4 includes a new technical design that delivers improved scalability and performance, greater administrative control, and zero-downtime upgrades for future releases. It marks a significant step forward in our mission to create a more efficient, physician-friendly radiology environment for healthcare providers. With version 2.4, the substantial technical improvements translate directly into benefits for clinicians, IT administrators, and the healthcare organization.
Key highlights of this release include:
In radiology departments, every minute counts. Unexpected system downtime can disrupt reading schedules, create case backlogs, and ultimately delay patient care. Operational continuity is not just a technical goal; it’s a clinical necessity for diagnostic imaging and decision-making that your patients rely on. That’s why version 2.4 introduces a re-architected platform designed for higher availability and performance.
This release is our first step toward a more robust multi-region failover capability. With the ability to failover to multiple servers within a single region, users can now count on a new level of resiliency. This enhancement minimizes the risk of service interruptions to patient care and reduces the demands on technical staff during system restarts. The result is a more stable, reliable radiology workflow that your clinical teams can depend on, day in and day out.
For organizations on their journey to the cloud, these improvements provide a foundational layer of stability, ensuring your imaging operations can scale efficiently and reliably to a cloud-based model. By engineering a system that better handles an increased volume of requests and offers a smoother restart process, we help you avoid the hidden costs associated with system interruptions.
Managing complex imaging workflows requires a delicate balance of automation and direct oversight. We’ve heard from our customers that they want more intuitive tools to manage their environments without having to rely on external support.
Merge Workflow Orchestrator 2.4 delivers on this need with redesigned administration pages and tools. The previous JSON editor has been replaced with a streamlined, user-friendly interface that empowers your system administrators. It allows them to manage numerous aspects of your workflow directly, from user profiles to procedure codes to caseload distribution.
With these enhanced tools, administrators can:
For our existing customers, these improvements can make a measurable impact. Based on early evidence, the new admin experience can help reduce the number of support tickets submitted to Merge by up to 50%. This frees up your team to focus on strategic initiatives rather than routine system maintenance.
By ensuring administrators can deploy system changes and support their teams more effectively, we are fostering an environment of continuous reading activity. This helps your organization deliver more timely diagnoses, reduce backlogs, and ultimately improve the quality of patient care.
System upgrades are vital for accessing new features and security enhancements, but they have historically required planned downtime and careful coordination. This process often forces clinical teams to use contingency plans, interrupting their focus on patient care.
With version 2.4, we are changing that experience for good. While the upgrade to this version will require a planned transition, all future upgrades from version 2.4 onward will be delivered with zero downtime.
Imagine receiving the latest features and performance improvements without any disruption to workflows. Your physicians can continue interpreting studies uninterrupted, while your administrators adopt new functionality without scheduling after-hours maintenance windows. This new upgrade process ensures that your practice can stay at the forefront of imaging technology seamlessly and efficiently.
While the platform enhancements in version 2.4 are significant, their ultimate purpose is to improve the day-to-day experience for physicians. A faster, more reliable system directly contributes to a more productive and less frustrating reading environment.
For clients using Merge PACS in the cloud with Merge Workflow Orchestrator, the experience is designed to be noticeably faster. We’ve optimized cache management to accelerate how the orchestrator initiates the diagnostic viewer, so your radiologists access their imaging studies faster.
Merge Workflow Orchestrator 2.4 represents our commitment to transforming medical imaging and optimizing the clinician and patient experiences. By focusing on scalability, performance, and usability, we are providing the tools you need to build a more efficient, resilient, and physician-friendly practice that is focused on patient care.
These enhancements, combined with the clinically focused features from previous releases, create a solution for overcoming the challenges of rising caseloads, staff shortages, physician burnout, and administrative burden. With Merge, your organization is positioned for growth. Merge Workflow Orchestrator is ready to help you succeed.