MustGather information for Merative ™ Integrated Care
MustGather information to help with troubleshooting Merative ™ Integrated Care issues
Troubleshooting
Symptom
What information should I provide in the Description field when I create a support case for an issue with Merative Integrated Care?
Environment
Merative Integrated Care
Resolving The Problem
When creating a support case for an issue with Merative Integrated Care, provide the following information in the Description field of the case, if applicable. Providing this information when you create a support case helps describe the problem and saves time in analyzing the data. Important: Do not include Protected Health Information (PHI) in the gathered information.
- What is the Business Impact of this problem?
- Detailed description of the failure:
- What activity was attempted?
- What behavior or output was seen?
- What behavior or output was expected?
- Can the issue be recreated consistently or sporadically?
- Steps to reproduce the problem, including screenshots or videos.
- What tools were used, including version?
- What client (operating system, device type, etc.) was used?
- Time and nature of the event:
- When did you experience the problem?
- Exact date, time and timezone of when issue occurred
- How long has the problem been occurring?
- Does it occur consistently?
- Can you reproduce the problem at will?
- Did you clear the browser cache and try again?
- Are you on a wired or wireless network connection or a VPN?
- When did you experience the problem?