Merative ™ Integrated Care Release Notes October 2021

 

 

Release Notes

 

 

Abstract

 

Merative Integrated Care October 2021 Release Notes

 

 

Content

 

Introduction

What's new for care teams

What's new for administrators

What's new for reporting

Resolved issues

Known issues

Notices

 

 

Introduction

 

Welcome to the October release of Merative Integrated Care. Care teams will be able to view resource availability on the Services page, and there is a barrier notes deletion update. Administrators will be able to show or hide non-configurable client data types, while security administrators will be able to configure Registration Access Duration in Days and Hours. There will also be reporting updates for barriers with notes.

 

To watch a video that highlights the enhancements in this update of Merative Integrated Care, see our October Show and tell video here.

 

So that you can more easily identify the changes that will apply to your instance of Merative Integrated Care, updates are tagged as follows:

 

• Merative Integrated Care - these updates are for all Merative Integrated Care customers.
• Reporting - these items apply to all Merative Integrated Care customers using Merative Integrated Care Reporting.
• Service Providers - these items apply to Merative Integrated Care customers with the Providers feature enabled.
• Organization Units - these updates are for all Merative Integrated Care customers with Organization Units enabled.
• Community Service Referral - these items apply to customers who have licensed the Merative Integrated Care Community Service Referral add-on.
• Community Service Payment - these items apply to customers who have licensed the Merative Integrated Care Community Service Payment add-on.
• Connect Providers - these items apply to customers who have licensed the Merative Integrated Care Connect Providers add-on.
• Connect Individuals - these items apply to customers who have licensed the Merative Integrated Care Connect Individual add-on.
• Connect 360 - these items apply to customers who are integrated with the IBM Health and Human Services Connect 360 application.

 

 

What's new for care teams

 

Resource Management

 

Merative Integrated Care

 

So that you can quickly view the current resource availability for the services you offer, the Service page in Connect Providers has been updated to show a summary of the resource availability for the resource groups associated with your services.

 

Barrier notes updates

 

Merative Integrated Care

 

Previously, barrier notes could only be deleted from the client's notes list page. So that you can more easily delete notes that are no longer relevant, the client's plan workspace and barrier page has been updated to also include the delete action for associated notes.

 

 

What's new for administrators

 

Authorization

 

Merative Integrated Care

 

Previously, non-configurable client data types could not be hidden, and all non-configurable client data types were displayed in the care team application. So that you have more flexibility in the data types that are available to users of the care team application, you can now select to hide non-configurable client data types as per your organization's requirements. The hidden client data type is not displayed in the care team application. Additionally, you have to hide the client data type in the Share Care Plan template, to ensure that any client record for the hidden data type is not included in the Share Care Plan PDF.

 

What's new for security administrators

 

Authorization

 

Merative Integrated Care

 

Previously, there were a limited set of values available to configure for registration access duration. So that you have more flexibility in configuring the registration access duration, you can now enter registration access duration in days or hours, as per your organization's requirements, when the data access policy is set to Restricted Access. If you have previously configured registration access duration in hours, the previous duration value is retained.

 

 

What's new for reporting

 

Barriers

Reporting

 

Previously, when reporting on barriers with notes, the reporting user had to use both the notes reporting folder and the barriers reporting folder. So that you can more easily report on notes and note comments that are associated with a barrier, we have updated the barriers reporting folder to include a note and a note comment reporting table. These can be used when reporting on barriers to display all notes and note comments associated with a barrier.

 

 

Resolved issues

 

Merative Integrated Care

 

• From the Care Manager workspace, if you use the New page action on the Data page, any hidden Non-Configurable data types are displayed. To avoid this issue, use the left side navigation to add new data records. (274089)

 

• When you click on the blue chevron beside a resource group on the Services card in Connect P, the resource group page does not load correctly and instead a blank Edit Service page is displayed. To see the resource group information, you can manually refresh the page. Alternatively, to avoid this issue, navigate to the Service by clicking on the Edit button on the Service card, then clicking on the Resources tab, and then the Resource Group that you want to access. (273323)

 

 

Known Issues

 

Merative Integrated Care

 

• If you try to complete certain actions, for example, create a referral or assign a program, and you do not have access to the client, you cannot complete the action and no error message is displayed. If you are sure that you need access to the client, either request emergency access to the client or ask a care team member to add you to the client's care team. (259832)
• If you edit a date data attribute for a client data type, and select Current Date Comparison, then Custom Message, and enter an incorrect message ID, the custom message fields are no longer visible. To see the fields, select None, then re-select Current Date Comparison and Custom Message. (264393)
• When you configure a client data attribute to not use the default value, the value is still visible to care team members. As a workaround, care team members can delete the default value and enter another value. (263255)
• When you configure an information message for a client data type cluster, the message is displayed twice. To avoid this, you can add a description to the data cluster instead of an information message. The description displays to care team members below the cluster title. (263229)
• If you delete a data attribute from a client data type and that attribute was used in a duplicate validation, the validation is not automatically deleted. If you encounter this issue, you can manually delete the validation. (264986).
• When you configure the Pending goal outcome with a display value of Shown, goal completion details are not displayed when care team members select Pending as the outcome. To avoid this, do not set the Pending goal outcome to Shown. (272034)
• When multiple resource groups with the same category, gender and client type are configured by a provider in Connect P, only the resource groups with available resources are displayed to users of the care team application on the Community Resources page, and any resource groups with unavailable resources only are not displayed. (272595)
• Deleted Service Notes are displayed in the Services section of the Share Care Plan PDF, if your administrator has configured Service Notes for the selected template. (273315)
• When the Client Name Display Format configuration is set to FirstName, LastName in the Tenant Admin workspace and, in the care manager workspace, you search for a client using their identification (for example, password number or social security number) or date of birth, the client's name is not returned in the search results. If you expand the search results to view them in more detail, the client's name is listed after the row label "Other Names". (273006)
• When you click on the blue chevron beside a resource group on the Services card in Connect P, the resource group page does not load correctly and instead a blank Edit Service page is displayed. To see the resource group information, you can manually refresh the page. Alternatively, to avoid this issue, navigate to the Service by clicking on the Edit button on the Service card, then clicking on the Resources tab, and then the Resource Group that you want to access. (273323)
• In rare cases, where an existing Integrated Care user was created before the Multiple Workspaces feature was introduced, and that user was subsequently suspended, they may not be able to log in - their profile will show as active (without the ability to resume/unsuspend the user).
  In this case the Administrator should suspend this user. They will then be able to reinstate this user, and the user will now be able to log in successfully. (273817)
• You can deactivate a client from your Unassigned Clients list. If you do and choose to close their client account, you encounter an error. You can proceed to deactivate the client without closing their account. However, if you do, the client will appear as deactivated in Integrated Care but they still incorrectly retain access to their Connect Individuals account. On deactivation, a client shouldn't be able to access their Connect Individuals account. (274018)
• From the Care Manager workspace, if you use the New page action on the Data page, any hidden Non-Configurable data types are displayed. To avoid this issue, use the left side navigation to add new data records. (274089)
• In Tenant Administration, if a Non-Configurable data type is hidden, and it has an associated Summary card, this card is automatically hidden on the Default Client Summary view on the Care Team workspace. This card will not be automatically hidden on any role-based configurations that a customer has created. You can manually hide these cards on the role-based Configuration page in Tenant Administration. (274115)

 

Reporting

 

• When SSO is enabled, if you sign out of the reporting application, you are automatically signed back in. If you experience this issue, sign out of the Merative Integrated Care application, then sign out of the reporting application. (263876)

 

Connect 360

 

• When you search for a client in both systems a misleading error message is intermittently displayed. The message indicates that the search results show only clients. The message displays  only when the client you searched for was originally registered in and subsequently registered in Connect 360 automatically. Ignore this message, the client exists in both systems and is shown in the search results as expected. (256209, 252716)

 

 

Document Information

 

Date of submission for approval: March 2021