Merative ™ Integrated Care Release Notes August 2021

 

 

Release Notes

 

 

Abstract

 

Merative Integrated Care August 2021 Release Notes

 

 

Content

 

Introduction

What's new for care teams

What's new for administrators

What's new for integrations and APIs

What's new for providers

What's new for reporting

Resolved issues

Known issues

Notices

 

 

Introduction

 

Welcomed to the August release of Merative Integrated Care. Care teams and administrators can now record a progress value of 'None' in goals and actions. The patient search API which is used by customers integrated with Connect 360 is updated. The Reporting Individual Demographics tables is also updated.

 

To watch a video that highlights the enhancements in this update of Merative Integrated Care, see our August Show and tell video here.

 

So that you can more easily identify the changes that will apply to your instance of Merative Integrated Care, updates are tagged as follows:

 

• Merative Integrated Care - these updates are for all Merative Integrated Care customers.
• Reporting - these items apply to all Merative Integrated Care customers using Merative Integrated Care Reporting.
• Service Providers - these items apply to Merative Integrated Care customers with the Providers feature enabled.
• Organization Units - these updates are for all Merative Integrated Care customers with Organization Units enabled.
• Community Service Referral - these items apply to customers who have licensed the Merative Integrated Care Community Service Referral add-on.
• Community Service Payment - these items apply to customers who have licensed the Merative Integrated Care Community Service Payment add-on.
• Connect Providers - these items apply to customers who have licensed the Merative Integrated Care Connect Providers add-on.
• Connect Individuals - these items apply to customers who have licensed the Merative Integrated Care Connect Individual add-on.
• Connect 360 - these items apply to customers who are integrated with the IBM Health and Human Services Connect 360 application.

 

 

What's new for care teams

 

Care planning

 

Merative Integrated Care

 

So that you can indicate that no progress has been made when adding or editing a progress record for goals and actions, a new progress value, labelled 'None', is now available in the existing list of progress values. Your administrator can change the label to better suit your organization's requirements.

 

 

What's new for integrations and APIs

 

Connect 360

 

Merative Integrated Care

 

The patient search API, which is used by customers integrated with Connect 360, has been updated to now contain the external role and organization details of the user who carried out the search.

 

 

What's new for administrators

 

Care planning

 

Merative Integrated Care

 

So that care teams can accurately record progress for goals and actions, a new progress value 'None' has been added to the existing list of progress values. You can update the label to suit your organization's requirements.

 

 

What's new for reporting

 

Individual demographics
 

Reporting

 

Previously, the first and last name data items in the Individual Demographics tables displayed the latest name that was recorded for the client in reports. Now the name shown matches the name that is displayed throughout Merative Integrated Care for the client. For example, in the client's context pane and share care plan report.

 

 

Resolved issues

 

Merative Integrated Care

 

• When you configure the Pending action outcome with a display value of Shown, an action cannot be completed when care team members select Pending as the outcome. To avoid this, do not set the Pending action outcome to Shown. (272034)

 

• When sending an inquiry for a service where resource categories have been configured by your administrator, ensure to select at least one resource category so that providers can allocate resources to the inquiry offer. Otherwise the provider will not have the option allocate a resource to the inquiry in the Connect P application. (271990)

 

Merative Integrated Care  Connect Provider
 

• When the care team member does not select a resource category when sending an inquiry, the Manage Resources cluster is hidden and it's not possible to allocate a resource to the inquiry. If you encounter this issue, you can navigate to the Resources for the requested service,  navigate to the resource group and the resource(s) that you want to allocate to the inquiry,  manually update the status of the resource(s) to Unavailable, and enter the Inquiry reference in the Additional information field. (271990)
   

Reporting

 

• When you create a report that contains program data, the program name  displayed may not be the current program name. If the program name was updated in the Merative Integrated Care tenant admin application since the client was assigned the program and no updates have been made to the client's program record, the previous program name displays. To update the program name for the client, add a comment to the program. (270444)

 

 

Known Issues

 

Merative Integrated Care

 

• If you try to complete certain actions, for example, create a referral or assign a program, and you do not have access to the client, you cannot complete the action and no error message is displayed. If you are sure that you need access to the client, either request emergency access to the client or ask a care team member to add you to the client's care team. (259832)
• If you edit a date data attribute for a client data type, and select Current Date Comparison, then Custom Message, and enter an incorrect message ID, the custom message fields are no longer visible. To see the fields, select None, then re-select Current Date Comparison and Custom Message. (264393)
• When you configure a client data attribute to not use the default value, the value is still visible to care team members. As a workaround, care team members can delete the default value and enter another value. (263255)
• When you configure an information message for a client data type cluster, the message is displayed twice. To avoid this, you can add a description to the data cluster instead of an information message. The description displays to care team members below the cluster title. (263229)
• If you delete a data attribute from a client data type and that attribute was used in a duplicate validation, the validation is not automatically deleted. If you encounter this issue, you can manually delete the validation. (264986).
• When you view Progress values in the Tenant Admin application, the Display value for the 'None' progress value is incorrectly displayed as Hidden. This does not impact the care team application and users of the care team application will still be able to record 'None' as a progress value for goals and outcomes. (272704)
• When you configure the Pending goal outcome with a display value of Shown, goal completion details are not displayed when care team members select Pending as the outcome. To avoid this, do not set the Pending goal outcome to Shown. (272034)
• When you add progress to a goal in the care team application, only the initial progress value is displayed on the Goal list page, and subsequent progress updates are not displayed. To see the latest progress value for the goal, refer to the Plan Workspace or the Goal home page. (272827)
• When multiple resource groups with the same category, gender and client type are configured by a provider in Connect P, only the resource groups with available resources are displayed to users of the care team application on the Community Resources page, and any resource groups with unavailable resources only are not displayed. (272595)

 

Reporting

 

• When SSO is enabled, if you sign out of the reporting application, you are automatically signed back in. If you experience this issue, sign out of the Merative Integrated Care application, then sign out of the reporting application. (263876)

 

Connect 360

 

• When you search for a client in both systems a misleading error message is intermittently displayed. The message indicates that the search results show only clients. The message displays  only when the client you searched for was originally registered in and subsequently registered in Connect 360 automatically. Ignore this message, the client exists in both systems and is shown in the search results as expected. (256209, 252716)

 

 

Document Information

 

Date of submission for approval: March 2021